Refund and Returns Policy

At  WOVFLY CARING SOLUTIONS , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Below is our Refund and Returns Policy that explains how to request a return or refund.

1. Return Eligibility

You may return most items within  2 days  from the date of purchase for a refund or exchange, subject to the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • For hygiene and safety reasons,  for return or exchange unless they are defective or damaged.
  • Proof of purchase (receipt or order confirmation) is required to process returns.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at  9662275801  to request a return authorization and provide details about the item you wish to return.
  2. Return Shipping: We will provide instructions on how to return the item. You will be responsible for return shipping costs unless the return is due to a defective or incorrect item.
  3. Prepare Your Return: Ensure the item is securely packaged in its original condition, including all tags, packaging, and accessories.
  4. Send the Item Back: Ship the item to the provided return address. We recommend using a trackable shipping service to ensure your return is received.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within  5 business days .

  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • Restocking Fees: Some items may be subject to a restocking fee, which will be deducted from your refund. You will be notified of any such fee when initiating the return.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above. After we process your return, we will ship the exchange item to you.

  • If the exchange is for an item of higher value, we will require payment for the price difference before shipping.
  • If the exchange is for an item of lower value, we will issue a refund for the difference once the return is processed.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within   7 days  of receiving your order. We will provide a full refund or replacement at no additional cost to you.

  • Proof of damage (photos or detailed descriptions) may be requested to assist with the claims process.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund.

7. Return Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the item is defective, damaged, or an error occurred on our part.
  • Original Shipping: Shipping fees for the initial delivery are non-refundable unless the return is due to our mistake.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer service team:

Email: wovfly01@gmail.com
Phone: 9662275801
Address: S/9 Shreeji business world, Under bridge Ahmedabad Highway,city: palanpur dist: Banaskantha Gujarat